Refund policy

Last Updated: June 16, 2026

Thank you for shopping at vjwen.shop. We want you to be completely satisfied with your purchase of our premium bath towels. If for any reason you are not satisfied, please review our policy below to understand your rights and our procedures.

1. Returns

We accept returns for items purchased on our store under the following conditions:

  • Timeframe: You have 30 days from the date of delivery to initiate a return.
  • Condition: Items must be in their original, unused, and unwashed condition, with all original packaging and tags attached. Due to the hygiene nature of bath products, we cannot accept returns on items that have been used or laundered.
  • Process: To start a return, please contact our support team at support@vjwen.shop with your order number and the reason for the return.

2. Refunds

Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

  • Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.
  • Late or Missing Refunds: If you haven’t received a refund yet, please check your bank account again. Then, contact your credit card company or bank, as it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us at support@vjwen.shop.

3. Shipping Costs

  • Return Shipping: The customer is responsible for paying all shipping costs for returning the item. Shipping costs are non-refundable.
  • Original Shipping: Original shipping fees paid at the time of purchase are non-refundable.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at support@vjwen.shop with photographic evidence. We will prioritize a replacement or a full refund at no additional cost to you.

5. Contact Information

If you have any questions regarding your return, please contact us:

  • Company Name: CASSIE'S METICULOUS TOUCH INC
  • Contact Person: MICHAEL LUTHER
  • Address: 5800 NW 188TH PLACE, ORANGE LAKE, FL, 32681, USA
  • Email: support@vjwen.shop
  • Phone: 1 5679792063

Important Note on Time Zones

When managing your "Contact Us" or "Refund Policy" page, it is important to clearly communicate response times. To ensure your customers in Singapore understand when they can expect a reply, please follow these steps to select the correct time zone:

  1. Identify Your Operations: Determine if your customer support operates based on your local Florida time (EDT/EST) or if you provide support aligned with Singapore Standard Time (SGT).
  2. Display Clearly: Use a standard format like "Business hours are 9:00 AM – 5:00 PM (Florida Time / UTC-4)" on your website.
  3. Localize Expectations: Since you are selling to Singapore, consider adding a note that states, "Please allow 24–48 hours for a response due to time zone differences," to manage customer expectations effectively.