Shipping policy
Last Updated: June 16, 2026
Welcome to vjwen.shop. We are dedicated to providing our customers in Singapore with high-quality bath towels and fast, reliable shipping service.
1. Shipping Destination
We currently provide shipping services primarily to the Singapore market.
2. Shipping Rates
We offer Free Shipping on all orders across our store. There is no minimum purchase required.
3. Delivery Times
Our estimated delivery time is 7 to 13 business days.
- Important Note: Delivery time is calculated from the moment the order is processed and dispatched from our facility. Please note that shipping times may vary due to logistics processing and customs clearance; please refer to the final tracking information for the most accurate delivery estimate.
4. Order Processing
Orders are typically processed and dispatched within 1–3 business days after the order is placed.
5. Contact Us
If you have any questions regarding the delivery of your order, please feel free to contact us via the following methods:
- Company Name: CASSIE'S METICULOUS TOUCH INC
- Contact Person: MICHAEL LUTHER
- Address: 5800 NW 188TH PLACE, ORANGE LAKE, FL, 32681, USA
- Email: support@vjwen.shop
- Phone: 1 5679792063
6. Important Notice: Time Zones and Customer Support
To ensure the best service for our customers in Singapore, please note our customer support operating hours:
- Support Hours: Our customer support team operates in Eastern Time (EDT/EST, UTC-4).
- Time Zone Difference: Please be aware that there is a 12-hour time difference between Singapore (SGT, UTC+8) and our office location. To ensure your inquiries are handled promptly, we recommend contacting us via email. We strive to respond to all inquiries within 24–48 hours, and we appreciate your patience and understanding.